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You must know:

Customized wedding invitation order transaction process:

Enquiry -> Template -> Payment -> Sample -> Finalization -> (Payment) -> Print -> Delivery

Our designer help you to personalize your text, graphic, from wording to placement, it may takes 1 - 2 working days for the first draft.

All the amendment details should send by email.

MYLove HK logo may apply on all the customized design invitations.

Payment: Full payment deposit is requested before all the print-out activities.
Normally we request deposit and final payment for the invitation cards orders. The First stage should be pay when you confirm letting us to help you with your invitation or either other types of paper-printing orders, the final stage is for the extra charges, such as envelope, postage, the additional hole punching, round cornering, hot stamping, creasing, Spot UV, embossing and die cutting etc.

All the custom design invitation can be included ribbons, 'stone', gem or other elements. due to there is different size of the ribbons and 'stone', please discuss with our agent for the number and size. because handmade take times, please reserve additional 3 weeks for us. Less than 3 weeks working days would consider as 'urgent order', HKD300 surcharge would apply on top of the invitation.

Your radiant photo: Please be cautious during the "finalization" stage. MYLove Design HK will not be responsible for all the layout error (such as misspelling) after the 'finalization' process besides the technologic problem. However, you also need to modify your computer setting of the 'brightness', most of the user tend to set its to be the 'brightest' or higher level which is actually not what the photo suppose to be, so please provide the brighter photo, or if you want the designer modify the tone for you, please kindly advise.

Accessory: Ribbons and 'stone', please discuss the ideal design with your invitation agent for the size and amount!

Please provide the below information to process the order.

Order information:

 

Wedding date

 

 

 

Total amount of the invitation

 

Model number of the invitation

 

Color preferred, if available

 

Matching envelope color preferred

 

Special model preferred

 

 

 

Mailing address

 

 

 

Content

 

For the personality favors invitations design draft, we offer three free design entire revisions, More than three times will consider we may have different view of our sense, and we apology we may not able to help for your unique idea. We offer 10 times free design revisions, with the options of additional proofs for HKD10 each for one sections/parts change. Your appreciation encourage us to being the best.

 

Hand-made invitation:

Hand-made invitation can always come with different colors of matching ribbons, stone, chops, sticking for extra materials or packaging etc, we need time to get it ready, we would say it would takes 3 - 4 weeks for processing.  

All the size of the cards, envelopes, and gift boxes if resulted 0.1cm - 0.2cm different is considered as normal.

DIY wedding favors gift boxes:

All the gift boxes are flat, please fold it by yourself.

Wooden Chopsticks and Spoons:

All our wooden items are made by nature wood and bamboo, as its all nature, so the pattern(growth rings) may not always the same, we polish, we handle with care, but still wood may still have its nature rift.

Every order will receive our draft to confirm the wording and font, once the confirmation email received from the client, no change for any wording and font.

Ribbons

Please refer to the color matching list for the color selection. Please noted that chromatic aberration would happen sometimes.

Orders:

Minimum order for the integral number only. (100pcs, 200pcs, 300pcs etc) All the size of the cards, envelopes, and gift boxes if resulted 0.1cm - 0.2cm different is considered as normal.

 

Time:

Please save minimum 1 month for us to design and process your cards. Please know that we truly believe that you need everything goes perfect in your very special day, so we need time for modification. We will decide if we can accept this order if your order is less than 20 days. (Print out process just only on Monday - Friday, not including Public holiday and Saturday and Sunday)

It is the responsibility of clients to keep their mail box up-date during the transaction process, all communication and revised of the cards will send to the clients email address on record. MYLove Design HK will not be responsible for any delayed, misdirected or lost mail as we are always waiting for your confirmation and finalization for the cards, even though it may delay the production process.

Our delivery starts the day after you confirmed your order and ready to print.

Standard service - 1 month turnaround time

Super Rush** - 4 - 5 business days turnaround time  - +HKD300

**Super Rush service only apply for the flat card printing invitation and print on 250gsm Art White paper.

Please note: Delivery times are based on business days only.

Currency exchange:

USD1= HKD7.78

Terms and conditions:

Exchange and refund policy:

Once the payment is confirmed, we assumed you agreed with the amount, details and sum of the product of the transaction.

No change, no refund. Please be cautious during the "finalization" stage. MYLove Design HK will not be responsible for all the layout error (such as misspelling) after the 'finalization' process besides the technologic problem.

All the size of the cards, envelopes, and gift boxes if resulted 0.1cm - 0.2cm different is considered as normal.

All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. e-print will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.

Payment options:

We accept cash deposit and paypal. Please know that 3% extra charge will be apply on top for the paypal user.

Once the transaction was completed, please email us again so we will send out the product accordingly.

Gift coupons/special offers:

The entire gift coupon can apply on the custom cards design orders only.
Coupons are advertised with a specific discount amount of the product price only. Coupons are not applicable towards shipping costs.
Only one coupon or discount can be used per transaction.

All the monthly invitation special offers must come with the min. order of the invitation, generally 100pcs up.

General conditions:

MYLove Design HK reserves the right to terminate or change the gift coupon benefits without prior notice.

Manuscript is owned by MYLove Design HK, artwork file will not send/copy/sell to customer. MYLove Design HK reserved the right to use the clients design for the marketing promotion proposes. If you do not want your image use for the promotion, please notice in writing to us.

Should MYLove Design HK terms and conditions collaterals be available in other languages, the Chinese language version shall be the only point of reference if any discrepancy arises.

The Singular shall include the plural and vice versa and words denoting one gender includes all gender.

MYLove Design HK reserves the right to interpret, apply and communicate the Terms and Conditions as posted on our website. Prices and offers are subject to change without notice. All decisions made by MYLove Design HK shall be final and conclusive in each case.

 

We value for YOUR business, for all enquiry, please do not hesitate to contact us by postmaster@mylovehk.com, we will reply us within 24 hrs during the business hours - Monday to Friday from 12:00 - 21:00. (UTC+08:00)